97bet Privacy Policy

This Privacy Policy describes how 97bet ("we", "us", "our") collects, uses, stores, and protects personal information provided by users ("you", "your") of the 97bet platform, accessible at 97bet.lat. By registering an account or using any service on 97bet, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

97bet is committed to handling your personal data with care, transparency, and respect. We collect only the data that is necessary to provide you with a secure, functional, and enjoyable betting and casino experience. We do not sell your personal data to third parties, and we apply industry-standard security measures to protect the information we hold about you.

When you register and use the 97bet platform, we collect several categories of personal information. The type and volume of data we collect depends on how you use the platform and what services you access. The main categories of data we collect are set out below.

97bet uses the personal information it collects for the following purposes. In each case, the use is necessary either to deliver the service you have requested, to comply with our legal obligations, or to protect the legitimate interests of the platform and its users.

• To create and manage your 97bet account and verify your identity in accordance with our KYC obligations.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard and to maintain accurate transaction records.
• To deliver the betting, casino, and gaming services you use on the platform and to personalise your experience where appropriate.
• To detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited conduct on the platform.
• To send you service communications such as account notifications, deposit confirmations, security alerts, and updates to these policies.
• To comply with applicable legal obligations including anti-money laundering regulations, age verification requirements, and requests from competent regulatory or law enforcement authorities.

97bet does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where profiling is used — for example to identify unusual account activity or potential responsible gaming concerns — a human review is always applied before any account action is taken.

97bet processes your personal data on the following legal bases, depending on the purpose for which the data is being used:

• Contract performance — processing that is necessary to deliver the services you have agreed to receive by creating an account and accepting our Terms and Conditions.
• Legal obligation — processing necessary to comply with applicable laws, including anti-money laundering, age verification, and taxation requirements.
• Legitimate interests — processing for purposes such as fraud prevention, platform security, and improving the quality of our services, where those interests are not overridden by your rights.
• Consent — where you have given explicit consent to a specific type of processing, such as receiving promotional communications. You may withdraw consent at any time by contacting 97bet support.

97bet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, to deliver its services, 97bet works with a limited number of trusted third-party service providers and is subject to regulatory obligations that may require the disclosure of certain information. The circumstances under which your data may be shared are set out below.

Categories of recipients with whom 97bet may share your data include:

• Payment processors and mobile wallet operators (including bKash, Nagad, and Rocket) to facilitate the processing of your deposits and withdrawals.
• Game platform providers (including Evolution Gaming, Pragmatic Play, and Ezugi) who supply live casino and slot content and who may process limited session data to deliver their games.
• Regulatory authorities, law enforcement agencies, and courts where 97bet is legally required to disclose information in connection with an investigation or legal proceeding.
• Fraud detection and identity verification service providers who assist 97bet in meeting its KYC and anti-money laundering obligations.

97bet uses cookies and similar browser-based tracking technologies to operate the platform, maintain your logged-in session, remember your preferences, and analyse how users interact with different parts of the site. Cookies are small text files stored on your device when you visit the 97bet platform. They do not contain executable code and cannot be used to access files on your device beyond the information they store.

97bet uses the following types of cookies: strictly necessary cookies (required for the platform to function, including session management and security tokens), functional cookies (which remember your language and other preferences), and analytical cookies (which help us understand usage patterns so we can improve the platform). You can control non-essential cookies through your browser settings. Disabling strictly necessary cookies will affect your ability to use the platform.

97bet retains your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable law. The specific retention periods that apply to different categories of data are as follows: account registration data and identity verification documents are retained for the duration of your account plus a minimum of five years after account closure, in accordance with anti-money laundering record-keeping requirements. Transaction records are retained for a minimum of five years. Communications with the support team are retained for three years or the duration of the account, whichever is longer.

After the applicable retention period has elapsed, 97bet will securely delete or anonymise your personal data so that it can no longer be associated with your identity. Where data is anonymised rather than deleted, it may be retained for longer periods for statistical and analytical purposes without identifying you personally.

97bet applies technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data transmitted between your device and the 97bet platform, OTP-based authentication for account access, access controls that restrict which staff members can view personal data, and regular security reviews of platform infrastructure. All personal data is stored on secured servers with restricted access.

While 97bet implements robust security measures, no online platform can guarantee absolute security against all threats. You also play an important role in keeping your account safe: use a strong, unique password, never share your login credentials with anyone, and contact 97bet support immediately if you suspect unauthorised access to your account. 97bet will never ask for your password by email, chat, or phone.

As a user of the 97bet platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the 97bet support team using the email address in the footer of this page. We will respond to all valid requests within a reasonable timeframe and in any event no later than 30 days from receipt.

The 97bet platform is strictly intended for adults aged 21 and above. 97bet does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 97bet platform, please contact the support team immediately using the contact details provided in the footer of this page.

97bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes to this policy, the updated version will be published on this page with a revised Last Updated date. We encourage you to review this page periodically to stay informed about how we handle your personal data.

Your continued use of the 97bet platform after a revised Privacy Policy has been published constitutes your acceptance of the updated policy. If you do not agree with the changes, you should cease using the platform and may request deletion of your account and associated data by contacting the 97bet support team.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 97bet has handled your personal information, please contact the 97bet support team using the email address displayed in the footer of this page. Our team is available 24 hours a day, 7 days a week, and will acknowledge your request promptly. For data-related requests, we may need to verify your identity before proceeding in order to protect the security of your account.